AI Support Summarization System
Support teams spending excessive time manually summarizing tickets and conversations. Integrated LLM-powered summarization directly into the support workflow with editable summaries.
Production-grade AI integration into real business systems — from intelligent automation and enterprise search to AI-powered workflows and analytics. We move teams past the demo — LLM features, RAG pipelines, and workflow automation inside the products you already run, with evals, guardrails, and cost controls baked in from day one.
Production-grade AI integration into real business systems — from intelligent automation and enterprise search to AI-powered workflows and analytics.
Applications launched across industries since 2015.
Clients worldwide — most stay long past the first launch.
Four disciplines anchored to the same production standards — from first prototype to live rollout.
Conversational systems across customer support, operations, onboarding, internal tools, and enterprise workflows — context-aware, multilingual, and grounded on your data.
etrieval-augmented generation over your wikis, SOPs, PDFs, CRMs, and operational knowledge — turned into searchable, citable AI answers with role-based access control.
Email processing, AI document intelligence, approval flows, summarization pipelines, and CRM automations — orchestrated end-to-end with proper guardrails.
Executive summaries, AI-generated reports, operational dashboards, and forecasting assistance — turning raw operational data into decisions your team can act on.
A handful of failure modes break what should be a clean production rollout. Each one is preventable — and every one is on our day-one checklist.
of enterprise pilots never reach production — most fail on evaluation, observability or cost governance, not on model quality.
Industry consensus · Gartner, McKinsey
Teams ship features on vibes and screenshots. When the model drifts or a vendor swaps, no one knows it broke.
Every project ships with a versioned eval suite — pass thresholds gate every deploy. Drift is caught in CI, not production.
Generic embeddings, no reranking, no citations. The output sounds confident and is confidently wrong.
Hybrid (BM25 + vector + rerank) retrieval, citation-mandatory prompts, and ground-truth evaluation on every change.
Prompts drift in version-controlled chaos. Small wording shifts break downstream behaviour with no audit trail.
Every prompt is versioned, evaluated and A/B tested. Roll-backs in one command, with an audit trail for every change.
Latency spikes, regressions and cost overruns stay invisible until the invoice. No way to debug a bad response.
Per-request traces, token spend, latency and eval scores — with alerts on regression before your users notice.
A single chatty endpoint blows the budget. No per-tenant caps, no caching layer, no forecast.
Per-tenant cost caps, prompt & response caching, and model routing — cheap models first, smart models on escalation.
PII leaks through prompts. No DLP, no audit log, no compliance story when procurement starts asking.
PII filters on input and output, a full audit log, and deployment options for SOC 2 / HIPAA / GDPR contexts.
A repeatable engineering rhythm — every engagement runs on the same playbook, so you know what each week looks like before we start.
We identify high-value AI opportunities and assess operational readiness, data quality, workflow complexity, and integration feasibility — before committing a single line of code.
Retrieval strategy, data pipelines, security architecture, evaluation systems, observability, and governance models are defined up front, so nothing important is discovered mid-build.
A production-focused vertical slice is deployed in your environment and benchmarked against operational metrics: latency, cost, usability, retrieval quality, and business impact.
Prompt governance, guardrails, monitoring, access control, auditability, rate limiting, and rollback systems get wired in before any real traffic touches the system.
Staged rollout, A/B testing, prompt optimization, retrieval improvements, model updates, and ongoing performance monitoring — AI systems evolve continuously, and so does our support.
Five operating rules that keep engagements on-spec, on-time, and on-budget — backed by transparent reporting your finance team can audit.
A redacted example of the weekly report every active client receives — same format regardless of engagement size.
Every phase ships with a written scope and a fixed price. Scope changes pause work and trigger a written change order — never a surprise invoice.
We pause at 90% of the cap and check in. You decide whether to continue, descope, or wrap — no $30k overrun emails the week after a sprint closes.
Every Friday you receive a one-page report: hours, spend, what shipped, what is next. Reconciles to the invoice line-by-line.
You pay for engineers who can ship — no padded teams of juniors learning on your budget. Average tenure across our delivery team is 6+ years.
Right-sized infra, autoscaling, model selection, response caching. Your monthly cloud and LLM bills get reviewed every sprint, not at end-of-quarter.
Three production deployments with the architecture and outcomes our clients consented to share. Named clients available on request.
Support teams spending excessive time manually summarizing tickets and conversations. Integrated LLM-powered summarization directly into the support workflow with editable summaries.
Operational teams struggling with mass document retrieval across large document repositories. Built OCR, indexing, and contextual retrieval into a single auditable platform.
Manual creation of thousands of eCommerce product descriptions across multiple languages. Built an AI catalog-generation pipeline integrated into the product management system.
Six sectors where we have delivered measurable outcomes — each with its own regulatory shape, data realities, and operational pace.
AI workflow automation, patient systems, and operational intelligence — built for HIPAA-grade workflows.
AI catalog systems, AI support, recommendations, and multilingual content — tuned against real conversion targets.
AI copilots, embedded AI workflows, and intelligent analytics — inside the products your customers already use.
AI reporting, operational dashboards, and workflow automation — for ops teams that move physical or digital goods.
AI content workflows, metadata generation, and search intelligence — for catalogs that live or die by discovery.
Internal AI systems, AI knowledge management, and operational automation — for teams of hundreds, not handfuls.
A modern, battle-tested stack spanning cloud, backend, frontend, and mobile — chosen to ship secure, scalable products faster.
Wordpress
Yii
Redis
Node.js
MongoDB
Laravel
IOS
Hybrid
Express,jsPick the one that matches where you are. Not sure? Talk to us — we'll recommend based on your goals, timeline, and risk appetite.
Stuck projects, unclear ROI, expensive demos. We map your surface area, score readiness, and write a no-fluff plan.
End-to-end: from prototype to production-grade integration. Testing, observability and cost controls wired in from day one.
A senior squad inside your team. Continuous iteration, maintenance, upgrades, and feature delivery.
Send a short brief — what you're trying to ship, where you're stuck, what's worked and what hasn't. We'll come back within one business day with an architecture sketch and an honest read.