Question 1

Should we build a custom eCommerce platform or use Shopify or Magento?

Accepted Answer

It depends on where your complexity lives. If your catalog, pricing, and checkout are conventional, a hosted platform gets you live faster and cheaper — and we will tell you so. Custom becomes the right call when you need multi-vendor payouts, B2B pricing tiers, deep ERP or POS integration, or a checkout flow the platform will not let you change. We often build a hybrid: a headless custom storefront on top of a commerce engine, so you keep the platform's payment and tax plumbing while owning the experience.

Question 2

What is IT staff augmentation?

Accepted Answer

IT staff augmentation is a flexible hiring model where you add skilled, pre-vetted professionals to your existing team for as long as you need them. They work under your direction, inside your process and tools, while we handle recruitment, payroll, HR, and retention.

Question 3

Which advertising platforms do you manage campaigns on?

Accepted Answer

We run and manage campaigns across all major platforms — Google Ads (search, shopping, display, YouTube), Microsoft Ads, Meta (Facebook and Instagram), LinkedIn, and X — plus remarketing and Performance Max. We recommend the mix based on where your audience is and what converts.

Question 4

What types of content do you write?

Accepted Answer

We cover the full range — website and landing-page copy, blogs and articles, long-form and SEO content, product descriptions, email campaigns, social captions, whitepapers, and case studies. If you have a format not listed here, just ask.

Question 5

Which social media platforms should my business be on?

Accepted Answer

It depends on where your audience actually spends time and what you sell. We start with a short audit of your audience and competitors, then recommend a focused platform mix — usually a combination of Facebook, Instagram, LinkedIn, YouTube, Pinterest or X — rather than trying to be everywhere at once.

Question 6

I liked more than one mockups. Can I get final files for all those mockups?

Accepted Answer

Ideally speaking, you'll not be using more than one logo so you won't really require files for multiple mockups. However, In case if you are not able to decide between few mockups then, We can provide final files for additional mockups at just $5 USD/mockup.

Question 7

Why does the colour look different when I print it?

Accepted Answer

Your personal printer doesn't use exact colors that you see on the screen. You have to calibrate your printer with the screen first for the best match

Question 8

Do I get the copyright for my logo?

Accepted Answer

Absolutely, You will own the copyright for your logo. However we request our clients to allow us using their logo in our portfolio and advertisnig material. It'll actually help your brand as well since our site is visited by hundreds of small businesses daily.

Question 9

What if I have my own idea for the logo design?

Accepted Answer

Any ideas or requests for your future logo design you may indicate in your logo request, or contact your project coordinator. Please be as specific as possible.

Question 10

Which of the payment methods do you accept, and which don`t?

Accepted Answer

We accept all type of electronic payments, like: Bank Transfer, Paypal and  Paytm payments. We don`t accept cheque and Cash mode payment.

Question 11

Do I get a vector file for my logo once created?

Accepted Answer

YES, you get EPS (vector), jpeg and png file. Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for web sites, direct mail design, email marketing, mailing labels, presentation folders and any other designs for the services your business may require.

Question 12

What software do you use to create logo designs?

Accepted Answer

Our designers work with multiple software application, mostly Adobe Illustrator.

Question 13

How do I check on the progress of my logo job during design process?

Accepted Answer

Once your deposit is received, a normal turnaround for logo design is 4 days. We present the logos to the client at the black and white stage, then again at color stage, and wait for your final approval  by saving out all the files for your need. We do save your work in case you lose the files or need them to be sent again. We not only supply the electronic files to you on through e-mail, but also keep a copy of your project on a file for later updates and security.

Question 14

Can you also improve our website or landing pages?

Accepted Answer

Yes. As a technology and marketing company, we can design, develop, integrate, and optimise websites, landing pages, tracking systems, and marketing automation.

Question 15

Can you market our business internationally?

Accepted Answer

Yes. Idiosys supports businesses targeting India, the United Kingdom, the United States, Europe, and other international markets.

Question 16

How will performance be reported?

Accepted Answer

Reports can include spending, traffic, reach, engagement, leads, sales, conversion rates, acquisition costs, campaign observations, completed work, and priorities for the next period.

Question 17

Do you create the advertisements and content?

Accepted Answer

Yes. Depending on the agreed scope, we can provide campaign copy, static creatives, social content, landing-page content, emails, and video-production coordination.

Question 18

Will we own the advertising accounts and campaign data?

Accepted Answer

We prefer campaigns to operate through client-owned accounts wherever possible. You retain access to your data, assets, analytics, and campaign history.

Question 19

Can you work with our existing marketing team?

Accepted Answer

Yes. We can operate as a complete outsourced team, manage selected channels, or provide strategic and specialist support to your existing team.

Question 20

Is advertising expenditure included in your management fee?

Accepted Answer

Usually, advertising expenditure is separate from campaign-management fees. Both amounts are clearly mentioned in the proposal.

Question 21

Do you guarantee leads or sales?

Accepted Answer

No responsible agency can guarantee a fixed number of sales without understanding the product, pricing, market, website, sales process, and budget. We commit to professional execution, transparent reporting, and continuous optimisation.

Question 22

How quickly can we expect results?

Accepted Answer

Paid campaigns can begin generating data and enquiries relatively quickly, while organic marketing and brand development usually require sustained effort. The timeline depends on your starting position and objectives.

Question 23

How much should we spend on digital marketing?

Accepted Answer

The required budget depends on your industry, target location, competition, campaign objectives, and selected channels. We recommend a realistic budget after completing an initial assessment.

Question 24

Do you provide AWS maintenance and support?

Accepted Answer

Yes. Idiosys provides AWS support for server monitoring, security updates, backup checks, performance improvement, troubleshooting, and infrastructure management.

Question 25

Can AWS improve website speed?

Accepted Answer

Yes. With proper server configuration, caching, CDN setup, database optimisation, and storage planning, AWS can significantly improve website speed and user experience.

Question 26

Is AWS suitable for small businesses?

Accepted Answer

Yes. AWS can be used by small businesses as well as large enterprises. The setup can be planned according to your current budget and scaled gradually as your traffic and business grow.

Question 27

Can you migrate my existing website or application to AWS?

Accepted Answer

Yes. We can migrate websites, web applications, APIs, databases, and storage from traditional hosting or another cloud provider to AWS with proper planning and minimal downtime.

Question 28

Do you manage AWS billing?

Accepted Answer

Yes. We can help review, monitor, and optimise AWS billing. Our team can also suggest cost-saving improvements based on your usage, architecture, storage, server size, and traffic pattern.

Question 29

Do you offer ongoing design support after project delivery?

Accepted Answer

Yes. Our Embedded Design Team retainer is built for exactly this — a senior designer available monthly for ongoing production, campaign assets, and brand governance. Retainer clients get priority turnaround.

Question 30

Can you work with our existing brand guidelines?

Accepted Answer

Yes. Many engagements involve extending an existing brand — new collateral, new digital assets, or an updated campaign — while staying within the established style guide. We'll review your current guidelines before scoping.

Question 31

What file formats do we receive at handoff?

Accepted Answer

Every project includes editable source files: .AI, .EPS, .PDF (vector), .PNG and .SVG for digital use, and print-ready PDFs with CMYK profiles and bleed where applicable. If you need a specific format for your platform or vendor, just tell us upfront.

Question 32

How long does a brand identity project take?

Accepted Answer

A focused logo and brand mark: 2–3 weeks. A full brand identity system: 4–8 weeks depending on complexity and feedback turnaround. We build the timeline into the brief, so you always know the delivery date before work starts.

Question 33

Do you do logo-only projects, or only full brand identities?

Accepted Answer

We handle both. A standalone logo project is scoped as a focused engagement — mark, file formats, and basic usage rules. A full brand identity goes further: colour system, typography, brand voice guidelines, and an asset library. We recommend the scope that matches your actual needs.

Question 34

What do you charge for your graphic design services?

Accepted Answer

For any type of service, our prices depend upon many variants. But, you can be sure that you are getting a great value for your design project. Design jobs are charged by the hour. We offer a wide range of graphic design work you can choose from, according to your requirements. Let`s check our package page for a detailed discussion!

Question 35

Do you also fix the issues you find?

Accepted Answer

The Architecture Audit itself is a diagnostic engagement — we identify and document issues and deliver a remediation roadmap. However, we offer an optional Remediation Engagement where our engineers work directly with your team to implement the fixes. Many clients choose to implement fixes themselves using our roadmap, while others prefer to keep us engaged for hands-on remediation support.

Question 36

Can you audit a system that's already in production?

Accepted Answer

Yes — in fact, most of our audits are on live production systems. Our process is entirely read-only and non-disruptive. We never make any changes to your system during the audit. The only impact on your team is the initial scoping call and the final findings walkthrough session.

Question 37

What do we receive at the end of the audit?

Accepted Answer

You receive a comprehensive Architecture Audit Report containing: an executive summary, a complete findings register with severity ratings and business impact estimates, annotated architecture diagrams highlighting risk areas, a prioritised remediation backlog with effort estimates, and a phased roadmap. We also conduct a live walkthrough session with your team to present and discuss the findings.

Question 38

How is this different from an automated code scan?

Accepted Answer

Automated tools find syntax-level issues and known vulnerability patterns. Our Architecture Audit evaluates structural design decisions — coupling, cohesion, service boundaries, data model choices, infrastructure topology, and reliability design — that automated tools cannot assess. We use automated tools as one input, but the audit itself is human expert-led and context-aware.

Question 39

Will you need access to our production systems?

Accepted Answer

Not necessarily. In most cases, read-only access to your code repository, infrastructure-as-code, database schemas, and architecture documentation is sufficient. We never require write access to any environment. For performance-related audits, access to APM data or query logs from a staging environment is helpful but not always required.

Question 40

How long does an Architecture Audit take?

Accepted Answer

The audit itself typically takes 3–7 business days depending on system size and complexity. The Audit Report is delivered within 48 hours of completing the evaluation. Smaller systems (under 50k lines of code) can often be completed and reported in 3 days total. We provide a firm timeline estimate after the initial scoping session.

Question 41

What's included in the Scalability Audit Report?

Accepted Answer

The report includes: a full inventory of your current architecture, prioritised bottleneck findings with severity ratings, estimated performance impact at 2x / 5x / 10x current load, infrastructure cost analysis with optimisation opportunities, and a phased remediation roadmap with effort estimates and expected outcomes for each item.

Question 42

Can you help if we're already in the middle of a scaling crisis?

Accepted Answer

Yes. We offer emergency scaling response engagements for SaaS platforms experiencing active performance degradation or outages. Our team can typically be engaged and on your infrastructure within 24–48 hours to stabilise the immediate situation while a longer-term scalability plan is developed in parallel.

Question 43

Do we need to move to microservices to scale?

Accepted Answer

Not necessarily. Microservices are one approach to scaling, but they introduce significant operational complexity that isn't always justified. In many cases, a well-optimised monolith with proper caching, database tuning, and horizontal scaling can handle 10–50x the load with far less complexity. We recommend the right approach for your specific growth stage, not the most fashionable one.

Question 44

How long does a typical scalability engagement take?

Accepted Answer

The initial Scalability Audit Report is delivered within 48 hours of access. Full implementation engagements typically run 4–12 weeks depending on the complexity of your platform and the depth of changes required. We provide a firm timeline after the audit, before any implementation work begins.

Question 45

Will this engagement disrupt our existing product development?

Accepted Answer

No. Our phased approach is specifically designed to minimise disruption. We work in parallel with your product team, implement changes incrementally in isolated branches, and coordinate deployments around your release schedule. Scaling improvements are shipped gradually — not in one risky big-bang migration.

Question 46

How do I know if my SaaS platform needs scalability consulting?

Accepted Answer

Common signals include: slow page loads as your user base grows, increasing cloud bills that outpace revenue, database CPU spiking under normal load, timeouts during peak usage, difficulty onboarding large enterprise customers due to performance concerns, or engineering teams spending more time firefighting than shipping features.

Question 47

What AI tools do you work with?

Accepted Answer

We rescue code generated by all major AI tools including ChatGPT, GitHub Copilot, Cursor, Claude, Bolt.new, Replit AI, Lovable, and any other AI-assisted development environment. The tool used to generate the code doesn't change our approach — the problems are consistent across all of them.

Question 48

Do you offer ongoing maintenance after the rescue?

Accepted Answer

Yes. All rescue engagements include a 30-day post-rescue support window at no additional cost. After that, we offer flexible monthly retainer packages for ongoing maintenance, monitoring, and feature development — so we can grow with your product as a long-term engineering partner.

Question 49

What if my project is already partially in production?

Accepted Answer

This is very common. We are experienced in performing live-system rescues without downtime. We work in isolated branches, use feature flags, and implement changes in prioritised batches — so your users experience no disruption while we stabilise the underlying codebase.

Question 50

Is my code and data kept confidential?

Accepted Answer

Absolutely. We sign a comprehensive Non-Disclosure Agreement (NDA) before accessing any part of your codebase or systems. Your intellectual property remains entirely yours, and we follow strict data handling protocols throughout the engagement.

Question 51

Will you rewrite my project from scratch?

Accepted Answer

No — our philosophy is to preserve what works and fix what doesn't. We never recommend a full rewrite unless the audit genuinely reveals that the existing code is beyond salvage (which is rare). In most cases, 60–80% of the existing codebase can be retained and refactored rather than replaced.

Question 52

How long does a rescue engagement typically take?

Accepted Answer

It depends on the size and complexity of the codebase. Small projects (under 10k lines) typically take 1–2 weeks. Medium-sized applications take 3–5 weeks. Large, complex platforms may take 6–10 weeks. After the initial audit, we provide a firm timeline before any remediation work begins.

Question 53

Why should I choose Idiosys Technologies for mobile app development?

Accepted Answer

You can choose Idiosys Technologies because the company has 10+ years of experience, a strong team of app developers, experience across industries like healthcare, logistics, media, and eCommerce, and provides complete support from design and development to testing, deployment, and maintenance.

Question 54

How much does mobile app development cost?

Accepted Answer

The cost depends on the number of features, platform choice, design, integrations, and project complexity. On the page, Idiosys mentions that mobile app development can cost from around $2,000 to $20,000 or more, depending on scope.

Question 55

How long does it take to develop a mobile app?

Accepted Answer

The timeline depends on the app features, design complexity, integrations, and testing requirements. A standard mobile app may take around 2 to 3 months, while more complex or technical apps may take longer.

Question 56

Can Idiosys build apps for both Android and iOS?

Accepted Answer

Yes. Idiosys can develop apps for Android, iOS, or both platforms. Depending on your business need, budget, and performance requirements, the team can suggest either native app development or hybrid/cross-platform app development.

Question 57

What mobile app development services does Idiosys Technologies provide?

Accepted Answer

Idiosys Technologies provides custom mobile app development, hybrid app development, native Android and iOS app development, app integration, payment gateway integration, API integration, bug fixing, testing, deployment, and long-term app maintenance.

Question 58

Why should I choose Idiosys Technologies for SEO?

Accepted Answer

You can choose Idiosys Technologies for SEO because the company offers affordable and tailored SEO solutions, focuses on long-term organic ranking, uses ethical SEO practices, and has case studies showing improvements in organic traffic, local keyword ranking, Google rankings, enquiries, and website visibility.

Question 59

How long does SEO take to show results?

Accepted Answer

SEO usually takes time because rankings depend on website condition, competition, keywords, content quality, backlinks, and technical optimisation. For most businesses, early improvements may appear within a few months, while strong and stable rankings usually need consistent SEO work.

Question 60

Does Idiosys use white-hat SEO techniques?

Accepted Answer

Yes. Idiosys mentions that its SEO approach is free from black-hat SEO techniques or spamming methods, and focuses on white-hat SEO practices for long-term ranking benefits.

Question 61

What SEO services does Idiosys Technologies provide?

Accepted Answer

Idiosys Technologies provides tailored SEO services based on business goals, target audience, keyword strategy, analytics, ranking improvement, organic traffic growth, and website visibility improvement. The page highlights customised SEO approaches and advanced analytics for campaign optimisation.

Question 62

What is SEO and why is it important for my business?

Accepted Answer

SEO, or Search Engine Optimization, helps your website rank higher on search engines like Google, Bing, and Yahoo. A strong SEO strategy improves online visibility, brings organic traffic, builds brand awareness, and helps generate more leads for your business. Your page already positions SEO as a key way to get noticed by potential customers online.

Question 63

What types of AI solutions does Idiosys provide?

Accepted Answer

Idiosys provides customised AI solutions including predictive analytics, image recognition, recommendation systems, OpenAI integration, smart automation, data analysis, and cloud-based AI deployment.

Question 64

How do I know if my business is ready for AI?

Accepted Answer

Your business may be ready for AI if you already collect useful data, repeat many manual processes, need better reporting, or want to improve customer experience through automation and personalisation.

Frequently asked questions

E-commerce Development

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Content Writing

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Logo Design

Digital Marketing

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Architecture Audit

SaaS Scalability Consulting

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App Development

SEO Service

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web services

ott

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healthcare solution

ecommerce solution

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Looker Studio

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Google Tag Manager

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Frequently asked questions

E-commerce Development

Staff Augmentation

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